Assistant Director of Student Accounts
Location: Hickory, North Carolina
Department: Business Office
Supervisor: Controller
Job Responsibilities
- We cover the majority of correspondence from students and parents regarding student accounts. This includes phone traffic, email traffic and in-person walk-up traffic.
- Document, maintain and enhance account reconciliations.
- Maintain notes and appropriate back-up for all activity related to student accounts.
- Assist with audit preparation for student accounts related items.
- Regularly work in conjunction with other departments on campus (e.g., financial aid, student life, etc.), and with off-campus entities (e.g., Veterans Affairs, Department of Education, etc.)
- Confidently discuss account statements and billing matters with students and parents.
- Adhere to PCI compliance, Federal Aid compliance and FERPA compliance.
- Maintain electronic student account files, which includes regularly scanning and saving documents to be electronically stored.
- Other general accounting tasks, administrative duties and projects as assigned by the Controller.
Qualifications
- Bachelor’s degree required, in a field related to Accounting or Business Administration preferred.
- Office experience required, within an accounting office or customer service environment preferred.
- Must be a detail-oriented individual, with a high level of personal integrity and professionalism.
- The ability to handle confidential matters. Confidentiality is a requirement.
- Excellent communication skills as the position requires to interact effectively with faculty, staff, students and parents.
- Good computer skills and an advanced knowledge of Microsoft Office products, especially MS Excel and MS Query, are preferred. Experience with PowerCampus and/or GP Dynamics is highly desirable.
- Ability to work independently, while holding yourself accountable to project deadlines.
- Ability to de-escalate intense situations with students and parents as the nature of student account issues regularly results in strong emotions.
- Willingness to tackle new projects and problem-solve issues using critical thinking.
- Ability to work 40 hours per week during business hours (this is generally speaking a Monday-Friday, 8am-5pm job), and an occasional weekend or evening for special events.